Shipping & Delivery
Thank you for shopping with Purivora Home.
We work with fulfillment and shipping partners to deliver orders to customers in supported destinations.
Please review the following information regarding order processing, shipping, tracking, and delivery.
Order Processing
After an order is placed, it may go through payment verification, order preparation, quality checks, packaging, and fulfillment processing.
Order processing may take up to 5 business days.
Business days generally exclude weekends and public holidays.
Processing time is separate from shipping and transit time.
Shipping Time
After an order has been processed and shipped, delivery usually takes approximately 10–20 business days.
Delivery times are estimates and are not guaranteed.
Actual delivery time may vary depending on:
Destination country or region
Carrier operations
Customs processing
Local postal services
Weather conditions
Transportation disruptions
Peak shopping periods
Other circumstances outside our reasonable control
Shipping Confirmation and Tracking
When tracking information is available, customers may receive a shipment confirmation containing a tracking number.
Please note that tracking information may require some time after shipment before the carrier's system begins displaying updates.
If your tracking number does not immediately show information, please allow additional time for the carrier to update its system.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please check your:
Name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Telephone number when requested
If you notice an error after placing your order, contact us as soon as possible at support@purivorahome.com.
We cannot guarantee that an address can be changed once an order has entered fulfillment or shipment.
Customs and Import Procedures
International shipments may be subject to customs inspections, import procedures, local taxes, duties, or other requirements imposed by the destination country.
Any applicable charges or requirements may vary by destination.
Customs processing may also result in delivery delays beyond the estimated shipping period.
Multiple Packages
In some circumstances, products in the same order may be shipped separately.
If this happens, packages may arrive on different dates and may have separate tracking information.
Delayed Shipments
Shipping delays can occasionally occur.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
If your package has not arrived within a reasonable period after the expected delivery window, contact us so that we can review the available shipping information.
Delivered but Not Received
If tracking indicates that an order was delivered but you cannot locate the package, please first check:
Around the delivery location
With household members
With neighbors where appropriate
With building management or reception
With the local carrier
If you still cannot locate the package, contact our customer support team and we will review the available information.
Shipping Costs and Promotions
Applicable shipping charges and any available free-shipping promotions are displayed on our website or during checkout.
Promotional shipping offers may be subject to eligibility requirements.
Contact Us
For questions about shipping or an existing order, contact:
Please include your order number whenever possible.