Refund Policy
At Purivora Home, we want customers to receive the product they ordered in proper condition.
Please review the following return, refund, and cancellation terms before making a purchase.
Order Cancellations
If you need to cancel an order, please contact us within 24 hours after placing the order.
A $5.00 cancellation and restocking fee may apply to approved cancellations.
Once an order has entered processing, fulfillment, or shipping, we may no longer be able to cancel or modify it.
To request a cancellation, contact:
Please include your order number.
Returns of Unused Products
Eligible unused products may be returned within 30 days of the purchase date.
To qualify for a return, the item must:
Be unused
Be in the same condition in which it was received
Include the original packaging
Include any accessories or components originally included with the product
Before returning an item, you must contact our customer support team for return instructions.
Do not send products directly back to the manufacturer or to an address shown on the original shipping package unless our customer support team specifically instructs you to do so.
Return Shipping
Unless the return is related to an incorrect, damaged, or defective product confirmed by our customer support team, the customer is responsible for return shipping costs.
Original shipping charges, when applicable, are generally not refundable.
Non-Returnable Products
For hygiene, safety, and product integrity reasons, certain products may not be eligible for return once opened, used, or removed from their original sealed packaging.
These may include, where applicable:
Personal care products
Beauty and cosmetic products
Creams, serums, and oils
Consumable products
Grooming products
Bath and hygiene products
Oral care products
Products that come into direct contact with the body
Other products identified as non-returnable on the applicable product page
This restriction does not affect your rights regarding products that arrive damaged, defective, or materially different from what was ordered where applicable law provides otherwise.
Change of Mind
We generally do not provide refunds for used products simply because a customer changes their mind.
Product appearance, performance, and individual experience may vary depending on the nature of the product and how it is used.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please provide:
Your order number
A description of the problem
Clear photos or video showing the issue when reasonably possible
Our customer support team will review the information and determine an appropriate solution.
Depending on the circumstances, the solution may include a replacement, refund, partial refund, or other appropriate resolution.
Refund Processing
If a refund is approved, it will normally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
We do not control processing times imposed by financial institutions.
Returns Sent Without Authorization
Please contact us before returning any item.
Unauthorized returns may not be accepted or processed if we are unable to identify the order or determine the reason for the return.
Contact
For cancellation, return, refund, or product-related questions:
Company Name: Tianjin Yieryi Technology Co., Ltd.
Company Address: Room 306-07, No. 8 Xingliang Road, Daliang Town, Wuqing District, Tianjin, China
Contact Number: +86 13342069878